Nervecentre V9.0 Help for Users
Booking PIFU appointments
When you record the administrative outcome of an appointment or another activity, you might place the patient on a PIFU Patient Initiated Follow-Up. Allows patients and their carers the flexibility to arrange their follow-up appointments as and when they need them. pathway. If the patient is on a PIFU pathway, you can book Patient Initiated Follow Up (PIFU) appointments.
Depending on your permissions, you can also view patients on a PIFU pathway from Outpatients > Manage > PIFU Lists.
Read about viewing patients on a PIFU pathway
Booking PIFU appointments on a mobile
You can't do this on a mobile.
Booking PIFU appointments on a desktop
Viewing a patient's PIFU pathways
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Find the patient, or their PIFU pathway.
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From Outpatients > Patient Detail, search for the patient.
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From Outpatients > Manage > PIFU Lists, view a PIFU list, and double-click on a patient.
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From Patient Detail > Patient admin > Show pathways, select PIFU.
Overview of Patient admin > Show pathways > PIFU
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Active PIFU Entries |
Shows a list of the patient's future appointments. Select an appointment to view what actions you can perform. |
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Select to view details about the PIFU pathway. |
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The actions available for the selected PIFU pathway. |
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Completed and Cancelled PIFU Entries |
Shows completed and cancelled PIFU pathways. |
Booking a PIFU appointment
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Find the patient, or their PIFU pathway.
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From Outpatients > Patient Detail, search for the patient.
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From Outpatients > Manage > PIFU Lists, view a PIFU list, and double-click on a patient.
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From Patient Detail > Patient admin > Show pathways > PIFU > Active PIFU Entries, select a PIFU pathway.
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Select Book patient initiated appointment.
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Select the type of appointment.
A form appears.
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To choose dates the patient asked you to avoid, select Avoid dates.
For example, a patient might tell you when they are going on holiday.
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To choose an appointment time, select Appointment slot.
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Complete the form, including all mandatory fields.
Mandatory fields are marked .
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Select Confirm appointment.
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Select a correspondence option to change who the letters are sent to.
To not send the letters, select None.
The options you see depend on your organisation.
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Select Click to preview letters.
The letters appear in your organisation's PDF viewer.
A list of letters appears on the right. This shows the recipient of each letter and how the letter is delivered. For example, 'GP - MESH' or 'Patient - Manual print'. To view a letter, select view.
You can also see information about the patient's preferred method of receiving letters, and preferred letter format.
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Depending on your permissions, if Nervecentre is sending a patient's letter by the patient's preferred delivery method, by Docmail, or by email, you can choose to manually print and send the letter instead.
To manually print and send a patient's letter, select Prevent sending of this letter, I will manually print it instead.
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Select Send.
The appointment appears in Patient admin > Show pathways > Appts > Booked Future Appointments.
The appointment's status is 'Appointment booked'.
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